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Questions we are often asked
A few practical answers for first-time enquirers. If yours is not here, the contact page is the quickest route to a straight reply.
01
What kinds of studio do you work on?
We work on live television studios of different sizes, including news desks, interview sets and entertainment stages. Clients are broadcasters, production companies and venue operators. We can help with a single area such as acoustics or lighting, or with the whole gallery and set together. Describe your room and programmes and we will say honestly whether it suits us.
02
Do you only install, or can you also operate?
Both are available. Our engineers install and commission systems, and we can supply technical crew and gallery staff for live broadcasts from rehearsal through to transmission. Some clients use us only for the build and run the studio themselves, while others ask for crew on selected programmes. The choice is yours and is written into the quotation.
03
How do I find out what a job will cost?
The Prices page sets out what each service costs, what the price includes and what changes it. Because every studio is different, a firm figure comes in a written quotation after we have understood your room and requirements. Nothing is charged until you have seen and agreed that quotation.
04
How do I place an order?
You send an enquiry through the contact page. We reply, agree the scope, and issue a written quotation or confirmation. Once you accept, we send an invoice, which is paid by bank transfer. Nothing is bought on the website itself. Cancellations and refunds follow our payment and refund policy.
05
Do you visit before giving a quotation?
For most installation, acoustic and lighting work, yes. A visit lets us see the room, check power and access, and talk to the people who use it. For smaller or remote enquiries we may begin with photographs and drawings, but we will say if a visit is needed before we can quote sensibly.
06
What is a workflow and reliability audit?
It is a written review of your signal chain, backup paths and run sheets. We look at how a programme actually goes to air, find weak points, and list practical fixes ranked by priority. You can act on the report yourselves or ask us to carry out the work.
07
Can you work with the equipment we already own?
Often, yes. We assess what you have, keep what is sound and specify new items only where they are needed. If something existing is likely to cause trouble on air, we will explain why and what the alternatives are, and leave the decision to you.
08
Where are you based and where do you work?
Our office is at 14 Quay Lane Business Yard, Exeter, and we serve studios across the UK. Travel for site visits and installation is discussed when we agree the scope, so you know what to expect before committing to anything.