FAQ
Answers to what broadcasters and venue operators usually ask before a studio project: scope, site visits, equipment, timing, payment and what we need from you at the start.
Questions we hear before a project
These answers cover how we plan and deliver studio work from Exeter. If your question is not here, write to us through the contact page and we will reply in writing.
Do you work on existing studios or only new builds?
Both. Many of our projects are upgrades to a gallery, a lighting grid or a voice booth that is already in daily use. We start by looking at what you have, keep what still works, and replace only what is causing problems. Work can be phased so that you keep broadcasting while changes are made.
Can you supply the equipment as well as install it?
We specify the equipment and install and wire it, and we will tell you plainly which items suit your programmes and budget. Purchases are priced in the written quotation so you can see the cost of hardware separately from our labour. You are not tied to one make.
What does a Workflow and Reliability Audit involve?
We review your signal chain, backup paths, intercom and run sheets, usually with a visit during a rehearsal or live programme. You then receive a written report with fixes ranked by priority, so your team can decide what to tackle first and what can wait.
Do you visit the studio before quoting?
For most work, yes. Camera positions, ceiling heights, cable routes and room acoustics are hard to judge from drawings alone. A visit lets Callum, Priya or Owen check the space directly, and the quotation that follows reflects what was actually found on site.
Can you provide crew for a live programme?
Yes. Our Live Show Production Support covers technical crew and gallery staff from rehearsal through to transmission. We agree the roles, the number of people and the schedule in writing beforehand, so there is no confusion on the day about who is responsible for what.
How is the acoustic work carried out?
Owen measures the room first, looking at reverberation, background noise and problem frequencies. Treatment is then proposed to fit the space and the way it is used, whether that is a news desk, an interview set or a voice booth. We re-measure afterwards to confirm the result.
How do ordering and payment work?
You send an enquiry through the contact page, and we reply with a written quotation or confirmation. Once you accept it, we issue an invoice payable by bank transfer. Nothing is paid or ordered through the website itself.
What happens if I need to cancel or change a booking?
Changes and cancellations are handled under our payment and refund policy, and the quotation states the terms that apply to your work. Tell us as early as you can, and we will rearrange dates where we are able to.
What helps us answer your questions properly
Most questions about a studio project come down to the same few facts: what the room is, what it is used for, and what has to stay on air while work goes on. The clearer those are at the start, the more precise our first reply can be, and the less time is spent on back and forth.
If you already have drawings, equipment lists or photographs of the studio and gallery, send them with your enquiry. They do not need to be tidy. A phone photograph of a rack or a sketch of the floor layout often tells us more than a long description.
We work with programmes of different sizes, from a single interview set to a multi-camera news studio. A modest project is treated with the same care as a larger one, and we will say honestly when a smaller change would solve your problem better than a full refit.
Where a question touches several disciplines, such as lighting that affects camera exposure or acoustic panels that change where a camera can sit, the people who handle each area talk to one another before anything is proposed. You receive one joined-up answer rather than separate opinions.
If we cannot help with something, we will say so and, where we can, explain what kind of specialist you need. Our aim is a plain, accurate answer that lets you decide, not a reply built to win the work.
Get in touch
Write to us: [email protected]